How a tiny retention group delivers top-notch customer service with Jenzabar Retention
“This is the cell phone-service generation—if you’re not happy, switch your provider” Stuart D. Jones, Vice President for Enrollment Management at Trine University recently told The Chronicle of Higher Education. “Today it’s all about meeting students’ needs and doing it quickly.”
“In modern higher education, retention is constantly a work in progress,” says Kim Bennett, Assistant Vice President for Enrollment Management at Trine. “The right technology can make a big difference. You have to get as much information as possible, as quickly as possible, to help students in the best way possible. Jenzabar Retention does that for us. The system makes it easy for us to connect students with just the right support and resources they need for their success.”
Jenzabar Retention is an early-warning alert and student success workflow system. It’s a powerful tool that helps institutions intervene at the right time and in the right way to get struggling students back on track. Jenzabar Retention uses custom-built and patent-pending predictive modeling techniques to identify at-risk students even before an issue arises, whether due to academic, social, or emotional challenges.
“With Jenzabar Retention and the student success initiatives we’ve put in place, we’re seeing retention go up, not just from first year to second year, but also in the later years,” says Bennett. “The real impact is on graduation rates. We’re seeing more students complete their education in four years.” Continue reading…