How Princeton Theological Seminary implemented an ERP upgrade to the benefit of the campus community
Slow Services and Data Silos
Not long ago, a paper-based registration system at Princeton Theological Seminary (PTS) meant that in order to register for classes, students had to wait in line not once, but twice. First, they stood in line to receive an appointment for registration, and then yet again to actually register. The line of students that tailed around the building during registration was a clear indication that it was time to make a change. The new vision was to offer Web-based administrative and academic services for more efficient operations at registration and throughout the student lifecycle.
At the same time, the Information Technology Department at PTS faced another challenge: a tremendous amount of duplicative data existed across seminary departments. Every office at PTS “dwelled in its own silo,” explains Adrian Backus, Vice President of Information Technology. Siloed data management made institution-wide reporting a challenge and forced each department to function as a separate entity. As head of the IT department, Backus knew that in order to foster effective communication across the seminary, an integrated approach to data sharing was required. Continue reading…